Maven Services
Let's talk first
Free Consultation. 30 minutes, no obligation.
Before any proposal or commitment, I’d love to hear what you’re working on. This is a real conversation — not a sales call. We’ll explore what you’re navigating, where things feel stuck, and how Maven could help.
You’ll leave with clarity, whatever happens next.
You should leave feeling clearer, not sold to.
What to expect
A focused 30-minute virtual conversation
Questions about your brand, your customers, and your current challenges
An honest assessment of where your digital experience and messaging could make the biggest difference
Who it's for
Any purpose-driven brand that's curious about working together. There's no obligation, no follow-up pressure, and no charge.
A focused look
$2,500
Most clients come knowing something isn’t working. You don’t need to know exactly what — that’s where we start.
We focus on one specific area of your digital experience: a page that isn’t converting, a sign-up that’s losing people, a moment in your customer experience that feels off. I look at it carefully, find what's really getting in the way, and tell you exactly what to do about it and why.
What's included
Pre-work & intake — a detailed questionnaire and collaborative session to identify the right problem to solve before anything else begins
Digital experience review — looking at your chosen area through your customers’ eyes, identifying exactly where there is confusion, doubt, or hesitation
Behavioural insights & patterns — drawing on behavioural psychology to understand what’s driving those moments, and why your customers are responding the way they are
Strategic recommendations — clear, prioritized direction for what to address first, grounded in both the experience and the psychology behind it
Shift Report + walkthrough call — a clear, detailed document outlining exactly what’s happening in your customer’s experience, why it matters, and specific recommendations for what to change, with the rationale behind each one. The Shift Report is your guide — a clear direction and the reasoning behind every recommendation. Implementation is yours, and I’ll make sure you leave the walkthrough call ready to act on it with confidence.
Best for
Clients who know something isn’t landing and want expert eyes on exactly what — and a clear, confident direction forward.
The Full Story
$4,000
Sometimes the problem isn’t one moment — it’s the journey between moments. A customer finds you, likes what they see, starts moving toward a decision — and somewhere in that sequence, something shifts. The Full Story looks at the whole connected experience, not just one interaction in isolation.
This isn’t just more than A Focused Look. It’s a different kind of understanding. Where A Focused Look identifies what’s getting in the way in one specific place, The Full Story shows you the complete picture — how your customers move, where they hesitate, and what’s quietly shaping their confidence at every step.
What's Included
Everything in a Focused Look — Pre-work intake, digital experience review, behavioural insights, strategic recommendations, Shift Report and walkthrough
Messaging review— looking at how your words are landing across the key moments in your customer’s experience, through the lens of trust, clarity, and how your audience actually makes decisions
Decision-point mapping — identifying the specific moments in the journey where doubt or hesitation is most likely to surface, and what to do about each one
Experience mapping — a before and after view of how the full connected experience could feel to your customers, from first impression to decision
Best for
Clients who want to understand not just what’s getting in the way — but the complete story of how their customers are experiencing their brand.
The Bigger Picture
$5,000–$7,500
Some challenges are bigger than a single report can solve. You’re in the middle of something significant — a rebrand, a new audience, a product launch, a trust problem that’s been quietly building. What you need isn’t just a clear picture of what’s wrong. You need someone who understands your business deeply enough to help you navigate it as it unfolds.
This is a longer, phased engagement — and a different kind of relationship. Where The Full Story delivers a complete picture and a clear direction, The Bigger Picture walks alongside you as you act on it. Through the uncertainty, the pivots, and the moments where you need a steady strategic perspective before making a call. Think of it as the difference between getting directions and having a guide.
what's included
Everything in The Full Story — digital experience review, messaging audit, behavioural insights, strategic recommendations, messaging review, decision-point mapping, experience mapping, Shift Report and walkthrough
Phased engagement — the work is structured across multiple sessions, giving space for iteration and refinement as your understanding of the challenge deepens
Ongoing access — direct access between sessions for questions, gut-checks, and emerging decisions that need a clear strategic perspective before you act
Regular check-ins — clear milestones and scheduled touchpoints to revisit, adjust, and keep the work moving as things evolve
Implementation guidance — support as you begin acting on recommendations, drawing on UX, messaging, and behavioural insight to make sure strategy doesn’t stall at the delivery stage
How it works
Every Bigger Picture engagement is shaped around your specific business — the scope, timeline, and phasing are agreed upon at the outset. Pricing reflects the depth and duration of the work, and falls between $5,000 and $7,500 depending on scope.
Best for
Clients in the middle of something that needs more than a single answer — who want a strategic partner for the journey, not just a snapshot.
Already completed A Focused Look or The Full Story? The Bigger Picture is a natural next step — the existing foundation makes the deeper work faster and more effective.
services overview
not sure which is right for you?
Book a free consultation and tell me what you’re working on. I’ll listen carefully, ask the right questions, and put together a proposal that reflects what I heard — personalized to your business, not pulled from a template.
No obligation. No sales pitch. Just clarity.
